Angela Mak, the CEO of Yes Travel & Holidays, stands as a beacon of excellence in the travel industry, blending expertise with a passion for creating unforgettable experiences. With a rich educational background and years of experience, She has established herself as a trusted leader, dedicated to providing exceptional service and unique travel adventures.
Her journey in the travel industry began with a strong educational foundation, including IATA Training, which equipped her with the skills and knowledge needed to excel in her field. Since joining Yes Travel & Holidays in 2008, She has leveraged her expertise and passion to elevate the company to new heights, earning a reputation as one of the most respected professionals in the industry.
At Yes Travel & Holidays, Angela and her team are committed to delivering exceptional service and creating unforgettable travel experiences for their customers. They understand the transformative power of travel and believe in its ability to bring people together, inspire change, and create lasting memories. Her dedication to excellence ensures that each customer receives personalized attention and a seamless travel experience from start to finish.
As the travel industry evolves, She remains committed to adapting to the changing needs of customers and the landscape. Yes, Travel & Holidays is focused on sustainability, community engagement, and innovation, striving to provide travel experiences that not only meet but exceed expectations. By embracing new technologies and practices, She ensures that her company remains at the forefront of industry trends while minimizing its environmental impact.
As Angela and her team look to the future, they are grateful for the trust placed in them by their customers. They are committed to continuing their mission of providing exceptional service and unforgettable travel adventures, always putting the needs and desires of their customers first. With She’s leadership, Yes Travel & Holidays is poised to continue shaping the future of the travel industry and helping customers create memories that last a lifetime.
Setting the Standard
Angela Mak’s leadership at Yes Travel & Holidays has been pivotal in driving the company’s growth and success in the dynamic MICE industry of Malaysia. With her strategic vision and expertise, the company has established itself as a leading player, offering exceptional services tailored to the needs of MICE travelers. Her focus on providing top-notch event planning, transportation, and accommodation services has earned Yes Travel & Holidays a reputation for excellence in the industry. Her commitment to excellence extends beyond the borders of Malaysia, as she envisions expanding the company’s footprint to other countries in the region. By leveraging Malaysia’s strategic location, excellent infrastructure, and rich cultural heritage, She aims to position Yes Travel & Holidays as a key player in the broader MICE tourism landscape.
With Her at the helm, Yes Travel & Holidays is well-positioned to capitalize on emerging opportunities and overcome challenges in the ever-evolving MICE industry. Her leadership ensures that the company remains at the forefront of innovation, continuously striving to enhance its offerings and exceed customer expectations. As a result, Yes Travel & Holidays plays a vital role in reinforcing Malaysia’s status as a premier MICE destination, contributing to the country’s economic growth and global reputation in the tourism sector.
Fostering Trust and Excellence in Event Planning
Her emphasis on Yes Travel & Holidays’ commitment to transparency, dedication, and teamwork underscores the company’s core values and its unwavering focus on client satisfaction. By prioritizing open communication and collaboration with clients, Yes Travel & Holidays has earned a reputation as a dependable and trustworthy partner in the MICE market.
The recent recognition from AIA serves as a testament to the company’s exemplary service and ability to deliver exceptional experiences for its clients. The successful organization of the trip to Bali for nearly 700 people reflects Yes Travel & Holidays’ attention to detail, meticulous planning, and dedication to ensuring the success of each event.
By exceeding expectations and receiving positive feedback from clients like AIA, Yes Travel & Holidays reaffirms its commitment to delivering outstanding service and fostering long-term partnerships. Her leadership, coupled with the dedication of the entire team, ensures that the company remains at the forefront of the MICE industry in Malaysia, continuously raising the bar for excellence in event planning and travel services.
Creating Memories
Her journey in the travel industry, coupled with her passion for creating unforgettable customer experiences, has shaped her career in the MICE field. Her early exposure to various aspects of travel and tourism management provided her with valuable insights and skills, laying the foundation for her success in the industry.
The moment on the cruise where a couple expressed their gratitude for the opportunity to rekindle their love through dancing after 20 years left a profound impact on She. Such heartfelt experiences serve as a constant reminder of the profound impact that well-planned and executed events can have on people’s lives. It’s these moments of genuine connection and joy that motivate Her to continue striving for excellence in creating unforgettable experiences for her clients.
Her dedication to her craft and her commitment to customer satisfaction drives her to continuously innovate and exceed expectations in the MICE field. Her ability to transform ordinary events into memorable experiences underscores her passion for making a positive difference in the lives of her clients, solidifying her reputation as a leader in the industry.
Elevating Travel Experiences through Transparency and Dedication
She and her team at Yes Travel & Holidays uphold transparency and teamwork as fundamental principles guiding their operations. They prioritize transparency by openly sharing pricing details, profit margins, and management costs with clients. This commitment to honesty fosters trust and confidence among clients, who appreciate the clarity and integrity in their dealings with the company.
In addition to transparency, going the extra mile is a core value at Yes Travel & Holidays. Rather than simply arranging travel logistics, the team strives to create memorable experiences for clients by organizing special events and activities. By offering personalized event planning services, they ensure that clients’ trips are not only seamless but also enriched with unforgettable moments.
Yes Travel & Holidays emphasizes close collaboration with clients, treating them as partners in the planning process. By understanding clients’ preferences and requirements, the team can tailor customized itineraries that cater to their specific needs. Whether clients seek adventure, luxury, or a relaxed vacation, the company aims to deliver a memorable experience that exceeds expectations.
Yes Travel & Holidays embodies a customer-centric approach grounded in transparency, dedication, and teamwork. These principles drive the company’s success in delivering exceptional service and creating unforgettable travel experiences for clients.
Leading with Accountability
Her perspective on leadership highlights the significance of honest and open communication with clients. By prioritizing transparency and authenticity, leaders can cultivate loyalty and trust among clients, laying the groundwork for successful long-term relationships. Responsiveness is another key aspect, demonstrating a commitment to addressing clients’ needs and concerns promptly and effectively.
Taking responsibility and being accountable for actions are essential traits for leaders, as they contribute to establishing a culture of integrity and reliability within the team. By exemplifying these qualities, leaders can inspire their team members to uphold similar standards and foster a positive work environment.
Ultimately, by embodying principles of transparency, responsiveness, accountability, and integrity, leaders like She can build strong relationships with clients and team members alike, driving the success and longevity of their business endeavors.
Building a Culture of Support
Her leadership style emphasizes support, understanding, and active listening as essential components for fostering a positive and productive work environment. By prioritizing empathy and open communication, she creates a culture where every team member feels valued and heard. This approach not only promotes collaboration but also enables the team to work together effectively towards common goals.
Empowering her team is a key aspect of She’s leadership philosophy. By providing support and encouragement, she enables her team members to take ownership of their work and contribute meaningfully to the company’s success. This collaborative and respectful environment allows everyone to thrive and achieve their full potential.
Her leadership style is centered around empathy, communication, and empowerment, creating a workplace culture where teamwork and mutual support are paramount.
A Testament to Quality Management Standards
Yes Travel & Holidays is proud to announce that it has achieved certification for ISO 9001:2015. ISO stands for the International Organization for Standardization, an independent, non-governmental organization that develops and publishes voluntary international standards. An ISO certificate is issued by a certification body to organizations that have demonstrated compliance with the requirements of a specific ISO standard.
ISO 9001:2015 is the latest version of the ISO 9001 standard for quality management systems (QMS). Published by the International Organization for Standardization (ISO) in September 2015, it replaces the previous version, ISO 9001:2008. ISO 9001:2015 outlines the criteria for a quality management system and is based on key quality management principles such as a strong customer focus, involvement of top management, a process approach, and continual improvement.
Redefining MICE Travel with James Bond-themed Adventures
Angela and her team at Yes Travel & Holidays have set ambitious goals to become the leading MICE travel agency not only in Malaysia but also across Asia. However, they aim to go beyond traditional MICE services and explore new opportunities in the tourism industry, such as hospitality and special experience groups.
One innovative idea She is enthusiastic about is organizing James Bond-themed trips. These trips would offer clients a unique and thrilling experience, immersing them in the world of espionage and adventure. Each batch of travelers would have their unique T-shirts and would participate in exciting activities, such as rappelling from various locations inspired by iconic James Bond scenes.
By offering these themed trips, Yes Travel & Holidays aims to differentiate itself from competitors and provide clients with unforgettable and immersive experiences. This initiative reflects She’s commitment to creativity and innovation in providing exceptional service to her clients.
