Being a leader in healthcare is incredibly significant and can have a transformative impact on the healthcare industry as a whole. Healthcare leaders have the opportunity to influence the quality, safety, and accessibility of healthcare services for patients, as well as the efficiency and effectiveness of healthcare delivery systems.
Leaders in healthcare have the responsibility to guide their organizations in providing the highest quality of care to patients while managing costs, implementing innovative solutions, and staying up-to-date with the latest research and best practices. They must also be able to adapt to a constantly changing healthcare landscape, which includes emerging technologies, evolving regulations, and shifting patient demographics.
As the Chief Executive Officer for Tactical Rehabilitation Inc., Kevin MacRitchie is revolutionizing the healthcare industry with his innovative approach. With over twenty-five years of experience in healthcare and IT, Kevin understands the importance of being a leader in healthcare.
But Kevin’s impact extends beyond his professional accomplishments. In his free time, he enjoys being a rancher, riding horses, and spending time with his family. Through his leadership and dedication, Kevin is inspiring a new generation of healthcare leaders to transform the industry and improve patient outcomes.
Dynamic Executive Leader with Proven Track Record in Operations and Sales
Kevin is a dynamic executive leader with a strong background in leading operations and sales. He is a catalyst for change and has a proven track record of driving business growth, talent development, and expanding into new markets. Kevin has exceptional experience in guiding cross-functional teams, designing innovative business solutions, driving efficiencies, accountability, engagement, and generating significant revenue.
Kevin is a leader in services eco-system development, creating growth opportunities for companies through his expertise in process improvement, program management, business turnarounds, risk management, employee development, strategic planning, customer advocacy, and establishing benchmarks and metrics for success.
As a growth creator, Kevin is adept at identifying new business opportunities and translating them into actionable plans. He has a keen eye for process improvement and continuously strives to enhance organizational efficiencies. His ability to manage programs, mitigate risks, and drive results has made him a valuable asset to the companies he has worked with.
Kevin is passionate about employee development and creates a culture of learning, development, and accountability. His strategic planning skills and focus on customer advocacy have resulted in exceptional customer satisfaction rates and a loyal customer base.
Expert in Non-Profit Financial Management and Expansion
Karen Lyons is the Chief Financial Officer at Tactical Rehabilitation, where she oversees the company’s financial, legal, compliance, and human resources operations, as well as its expansion into new markets. She joined the company in 2019, bringing with her extensive experience from her previous role as the Vice President of Finance and Operations at Holston United Methodist Home for Children, a 501(c)(3) non-profit organization.
During her tenure at Holston, Karen worked closely with the CEO and Board to grow and maintain the endowment fund, ensuring that the needs of children would be met for years to come. She also oversaw significant renovations of existing buildings and the construction of a Family Life Center, which provided staff, children, and the community with a much-needed resource. With her experience and expertise, Karen is an asset to Tactical Rehabilitation as the company continues to expand and improve its services.
Karen previously served as both Chief Financial Officer and Chief Operating Officer at Appalachian Christian Village, a 501(c)(3) non-profit continuing care retirement community. During her time there, she led the community towards financial stability and growth by implementing skilled care in the nursing home, which significantly increased revenue. This allowed for a full renovation of the facility, which was originally built in the 1950s. Additionally, Karen oversaw the construction and renovation of a new independent living community and a new assisted living community, working with a national firm to secure tax-exempt bond financing for these new projects.
Karen brings with her a wealth of knowledge and experience, including an Executive Juris Doctorate in Health Law from Concord Law School, a master’s degree in business administration from East Tennessee State University, and a bachelor’s degree in Office Management, also from East Tennessee State University. With her extensive expertise and track record of success, Karen is an invaluable member of the Tactical Rehabilitation team, playing a critical role in the company’s continued growth and success.
Tactical Rehabilitation
Tactical Rehabilitation is a comprehensive DME company that aims to cater to all divisions of the US military. With over 100,000 patients served by Tactical Rehabilitation through 2023, Tactical Rehabilitation has been expanding our offerings and services across the globe. Our expertise revolves around facilitating patient recovery through an array of solutions such as Bio-Mechanical, Musculo-Skeletal, Non-Pharmaceutical Pain Relief, and Para-Somnia solutions, among many others.
Founded in 2013, by Tactical Rehabilitation’s now Chairman of the Board, David Marr, the company comprises a team of devoted, trained, licensed, and certified professionals committed to enhancing the lives of the United States Military’s active and retired service members and their families, whom we regard as the world’s greatest heroes.
Tactical Rehabilitation’s “Battle-Tested” solutions strive to deliver the finest quality products and the highest level of service to active-duty service members, veterans, and their families. Its products have been used by service members deployed worldwide to maintain maximum “Service Ready” levels.
Offering Advanced Biomechanical and Pain Management Solutions
Tactical Rehabilitation is a provider for the Department of Defense and TriCare systems, committed to delivering exceptional products, services, solutions, and patient care in the fields of non-pharmaceutical biomechanical and pain management solutions to active-duty soldiers, their families, and retirees. To cater to the unique demands of each base, Tactical Rehabilitation offers a variety of customized options.
One such option is Sole Supports’ world-class orthotics, which are exclusively available to US military personnel through Tactical Rehabilitation. Sole Supports is a US-based design and manufacturing firm that has transformed Dr. Ed Glaser’s Mass Posture theory into reality with its weight-calibrated and multi-use orthotics, promoting healing. This marks a significant advancement in orthotics technology as previous treatments merely slowed the deterioration of a patient’s condition, falling short of complete healing. Tactical Rehabilitation partners with companies like Sole Supports to focus on actual rehabilitation, ensuring the best outcomes for their patients.
Overcoming Healthcare Industry Challenges to Deliver 5-Star Services
Kevin says it can be intimidatying for any company to venture into the healthcare industry, given the regulations, bureaucracy, policies, insurance procedures, and inspections. However, David Marr, the founder and Chairman of the Board of Tactical Rehabilitation, had prior experience in the private sector and desired to bring more value and improved services to the healthcare sector, particularly in the military. Recognizing that military personnel were receiving substandard solutions and products; David made it his mission to rectify the situation.
To overcome the typical startup challenges, David formed partnerships and employed retired military personnel to ensure that Tactical Rehabilitation understood the need and desire for better healthcare and service. As a result, the company aimed to provide “5-star” service in every opportunity, which proved successful. Since then, Tactical Rehabilitation has grown and expanded nationally and internationally.
Emphasizing on the Importance of Collaboration and Teamwork
Kevin places great value on people and enjoys listening to their perspectives, ideas, and needs. Throughout his professional career, he has worked with executive coaches and mentors who have taught him the importance of building a team with a diverse range of views and expertise. He believes in promoting open communication and constructive debate to adapt to changing market conditions and to meet the long-term needs of the company and its customers.
While Kevin recognizes the importance of being decisive and making timely decisions, he believes in using common sense and logic to ensure that everyone understands the reasoning behind those decisions. He acknowledges that plans may need to be adjusted along the way, but emphasizes the need to keep moving forward and making progress towards the company’s goals. Kevin understands that it’s impossible to please everyone all the time, but believes that by prioritizing the needs of the company and its customers, success and growth can be achieved for generations to come.
Driving Tactical Rehabilitation’s Commitment to Patient Care
Kevin emphasizes that innovation and continuous improvement are key values at Tactical Rehabilitation. The company is always on the lookout for new products and solutions, and constantly seeking better ways to deliver them to patients. The team has an extensive pipeline of products under review and testing, with many not meeting the company’s high standards. However, the products that do make the cut will offer new and improved solutions for current and future medical needs. With a focus on innovation and excellence, Tactical Rehabilitation is dedicated to providing the best possible care to patients.
