Rubina Sharma, the Executive Assistant Manager – Rooms and Business Development at Eros Hotel New Delhi, brings 18 years of extensive experience in the hospitality industry to her role. Her career is uniquely balanced, with 9 years dedicated to operational departments and another 9 years in sales and marketing. This dual expertise equips her with a comprehensive understanding of the intricacies of hotel management.
Rubina was drawn to Eros Hotel New Delhi for its unwavering commitment to innovation and creating meaningful impacts within the industry. These values resonate deeply with her own, motivating her to drive change and lead a diverse team towards achieving a shared vision. Her passion for leadership and growth is evident in her approach to her role.
Throughout her career, Rubina has navigated significant market disruptions, ensuring her team remains resilient and adaptable in the face of challenges. Her ability to balance strategic foresight with empathetic leadership has been instrumental in overcoming hurdles and propelling the company forward.
Rubina’s dedication to excellence and her strategic mindset make her a pivotal figure at Eros Hotel New Delhi, where she continues to inspire and lead her team towards achieving new heights in the hospitality industry.
Below are highlights of the interview:
What is your leadership philosophy, and how do you ensure that it is reflected throughout your organization?
Leadership Philosophy: My leadership philosophy centers on empathy, collaboration, and empowerment. I believe in leading by example and fostering an inclusive environment where every team member feels valued and heard. This approach drives innovation and inspires and motivates our team, cultivating a strong, cohesive unit.
Implementation: To ensure this philosophy permeates our organization, I prioritize open communication, mentorship, and continuous feedback. We create a culture of mutual respect and shared success by actively involving team members in decision-making and recognizing their contributions.
How do you balance the need to innovate and take risks with maintaining stability and profitability?
Balancing Innovation and Stability: “I believe innovation and stability coexist harmoniously. To balance these, I focus on cultivating a culture that encourages creative thinking while implementing robust risk management strategies. We can assess their impact and scalability by piloting new ideas in controlled environments without jeopardizing our core operations or financial health.”
Approach: “I prioritize transparent communication with stakeholders about innovative initiatives’ potential risks and benefits. This approach ensures profitability while exploring new growth opportunities and staying competitive in the market.”
How do you identify and develop the talent within your organization, and what role do you see mentorship playing in this process?
Identifying and Developing Talent: “I believe in a holistic approach to talent development that blends structured assessments with an understanding of individual strengths and aspirations. By offering diverse opportunities for professional growth and continuous learning, we create an environment where potential can flourish. Regular feedback and recognition are key to nurturing Talent.”
Role of Mentorship: “Mentorship plays a pivotal role in this process. As a woman leader, I recognize the unique challenges that employees may face, and I prioritize building mentorship programs that provide guidance, support, and career advancement opportunities. This fosters individual growth, strengthens our organizational culture, and prepares future leaders.”
Tell us about the company.
Eros Hotel New Delhi Nehru Place is a beacon of luxury and hospitality located in the vibrant heart of South Delhi. As a leader, I am committed to fostering an inclusive environment that values each guest and employee, reflecting our dedication to exceptional service and genuine warmth. Our hotel combines elegant accommodations with state-of-the-art amenities, offering leisure and business travelers a refined sanctuary. We take immense pride in our team’s commitment to creating memorable experiences through our exquisite dining options, contemporary event spaces, and a team that embodies excellence and empathy. At Eros Hotel New Delhi Nehru Place, we blend traditional Indian hospitality with modern sophistication, ensuring every stay feels like a homecoming.
What are the products and services that your company specializes in?
At Eros Hotel New Delhi Nehru Place, we specialize in providing luxury services tailored to create exceptional experiences for our guests. Our offerings include elegantly designed accommodations, gourmet dining across multiple cuisines, and modern event spaces ideal for business meetings, conferences, and celebrations. We pride ourselves on our personalized guest services, state-of-the-art wellness and recreational facilities, and our commitment to sustainability. Every service at Eros Hotel New Delhi Nehru Place is crafted with a blend of traditional Indian hospitality and contemporary sophistication, reflecting our dedication to excellence and genuine care.
How has the technology helped your customers for a seamless experience?
At Eros Hotel New Delhi Nehru Place, we leverage cutting-edge technology to enhance the seamless experience for our guests. Our sophisticated online booking system and digital concierge services allow guests to customize their stay effortlessly—from reservations to dining preferences. Smart room controls offer personalized comfort, while our robust Wi-Fi ensures connectivity for business and leisure. We are proud to use advanced security systems and eco-friendly technology solutions that enhance safety and reflect our commitment to sustainability. As a woman leader, I am dedicated to integrating technology that supports efficiency and a warm, welcoming atmosphere, ensuring every guest enjoys a modern yet personalized experience.
How do you decide to take the company a step further in terms of your products/services?
At Eros Hotel New Delhi Nehru Place, taking our offerings further involves a thoughtful blend of innovation and guest feedback. By continuously analyzing market trends and listening to our guests, we identify opportunities to elevate our services and amenities. We prioritize investments in technology, such as intelligent room solutions and enhanced digital experiences, and expand our culinary and wellness offerings to meet evolving preferences. As a woman leader, I champion an inclusive approach that values diverse perspectives, ensuring our advancements reflect a genuine commitment to enhancing guest satisfaction and staying ahead in the dynamic hospitality industry.
