Integrated end-to-end logistics solutions are in high demand in India today. This would include a platform for integrated infrastructure and assets, a platform for integrated services, and a platform for integrated digitalization. There is a diverse range of actors in the area, ranging from extremely tiny exporters and importers through medium-sized and large dealers to multinational corporations (MNCs). As a result, the sector will continue to see consolidation, process standardisation, technical advancements, and digital transformations for more agility, as well as integration not just across modes of transportation but also between users and third-party service providers. Customers are searching for efficient, cost-effective, customised solutions. Third-party (3PL) and fourth-party (4PL) logistics service companies would emerge to handle complicated supply chain difficulties.
Since 1996, SM Express Logistics Pvt. Ltd. has been one of India’s top logistics organisations, providing specialised logistics services throughout multimodal logistics operations. The Mumbai-based company has earned a name for itself via the high quality of its services. It has now expanded its operations into additional sectors of logistics and supply chain solutions. SM EXPRESS, promoted by Mr. SK Chaudhary and managed by some of the most experienced individuals in the field, now operates PAN India and is backed by larger franchisee network. . It collaborates closely with its allies’ to solve complicated logistical difficulties.
Continuing the Legacy
Mr. Shrawan Chaudhary, the Founder of SM Express Logistics Pvt. Ltd, began working as a delivery executive in one of the courier company to fund his normal expenses while obtaining his graduation and launched SM Express Logistics Pvt. Ltd in 1996 to realise his passion for offering premier logistics services to businesses. He established the company to boost the business value of customers and support them to grow in the market by offering the best logistics services. 
Mr. Shrawan Chaudhary not only made his idea a reality, but also prepared his brother, Mr. Shivkaran, to run the organisation. Following Mr. Chaudhary’s untimely death, Mr. Shivkaran has continued to carry out the vision outlined by his brother.
Mr. Shivkaran has been with SM Express from its start, working his way up from field employee to Managing Director. With over two decades of expertise in the logistics industry, he possesses the necessary knowledge, leadership, and business acumen to take SM Express to new heights of expansion and diversification. SM Express created franchisees across PAN India under his guidance. Mr. Shivkaran is a firm believer in the ‘People-First’ attitude, as well as in creativity, innovation, entrepreneurship, and empowerment.
MANAGEMENT TEAM
Ms. Seema Chaudhary – Chairman & Managing Director
Mr. Shivkaran – Managing Director
Mr. Suresh Chaudhary – Director
Mr. Dayal Dhayal – Director
The Journey of the Company
Since 1996, SM Express Logistics Pvt. Ltd has been steadily establishing a distinct brand and reputation in the market. Continuous service level improvement, incorporation of client recommendations into business, tailor-made solutions, and zero tolerance in operation are some of the aspects that distinguish SM Express from similar-sized logistics operators. Other tactics that distinguish the firm in the market include:
- Technology-driven operations from the first mile to the last mile.
- Excellent service in the B2B segment.
- Approachable and collaborative management
The journey of SM Express has been full of challenges, huge learning opportunities, and plenty of successes.
- 1996: SM Express was established as SM Worldwide, emphasising international business verticals.
- 2000: It ventured into the domestic segment as a franchisee of a well-known courier company, SM Worldwide Express.
- 2007: The founder late Mr. Shrawan Chaudhary, realised the potential of the B2B segment and started expanding the network through owned branches. SM Worldwide was registered as a private limited company in the name of SM Courier Services Pvt Ltd, covering both domestic and international services.
- 2014: SM Courier registered itself as SM Express Logistics Pvt. Ltd. emphasising parcel distribution across the nation. Following this, it grew from 40 to 400 channel partners, covering 700 cities, 5000 pin codes, and 10,000 locations, having 1,00,000 sq. ft. space and catering to 3500 customers. SM Express created a unique concept of marketing to the receiver rather than the seller. This reverse selling concept created a niche for SM Express in the market.
- 2016: SM Express launched new products like Premium Air service and Economy Ground Cargo.
- 2021: SM Express completed its 25 years and bought its own SM House.
- 2022: SM Express has initiated the setting up of its Warehousing and FTL division.
Leading with Innovation, Efficiency and Values
SM Express invests on cutting-edge technology and has adequate infrastructure to provide a high-quality logistic service. Its fleet of trucks has been outfitted with tracking technology to ensure efficiency and on-time delivery. The corporation also invests in training and upgrading its employees. The whole team, from the drivers to the top management, is committed to meeting the needs and expectations of the customers.
The crew is trained to go above and beyond to ensure the satisfaction of its customers. SM Express combines the dependability and expertise of a major corporation with the friendliness of a small business. Over the past two decades, it has grown larger and stronger while keeping a personal connection with its consumers. The team states, “Our primary aim is to continue to attract new customers by providing the highest levels of service and reliability to our existing ones.”
Give It Your All
Mr. Shivkaran believes that success can be attained by doing best in all parts of one’s life, even if the results aren’t spectacular. He says, “If you’ve done your best, you should feel proud of your efforts.”
He unlocks the secret of his success and says, My secret to success is the belief of the founder of this company, which states “My People Are My Strength and My Possibility.”
Mr. Shivkaran shared a piece of advice for emerging entrepreneurs. He states, “Do work you care about, take risks, believe in yourself, have a vision, find good people, and face your fears,”
Eyes on the Future
The company’s objective, according to Mr. Shivkaran, is to be ranked among the top 10 express logistics companies in India. To accomplish this purpose, the firm is developing entrepreneurial opportunities for ambitious individuals through its unique franchise structure, diversifying its business, inorganic expansion, talent acquisition, continual training, and adoption of best industry practices. He opines, “The vision is to match the global service standard by adopting change management practices, investing in talent and technology, and innovating products and services.”
